Lochaber Guides is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Lochaber Guides may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th May 2018.
By making a booking or contacting us via this website, you agree to the transfer, storing or processing of your personal data as set out below. As a guiding organisation, we require these details in order to fulfil our contract with you. Please do not use this website if you do not agree with any of the following.
What we collect
We may collect the following information:
If browsing this website, we collect the following generic information using cookies: Operating system, Browser, Device type, Demographics (eg Gender, Age band, Country of location), IP address, Site behaviour (e.g. Page views, Link clicks etc).
If signing up to our newsletter or completing a contact form, we ask for the following personal information: Name, Email address
If completing a booking form, we ask for the following personal information : Name, Email address, Address, Phone number, Date of Birth, Relevant experience and fitness, Medical conditions, Emergency contact details
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
So that your guide, instructor or leader can look after you safely in a mountainous or wilderness environment.
Disclosure of your information
The information we hold will only be passed to your guide, instructor or leader prior to a course your are booked on taking place. We do not sell, trade, or otherwise transfer to any other outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with law, enforce our site policies, or protect ours or others rights, property or safety. We ask that all our freelance team comply with GDPR and GDPR readiness statements are available from them on request.
For financial reasons, we will keep your transaction data on our systems for 6 years after you have made a booking with us. For all biometric data associated with your transaction, we retain the right to hold this information for 3 years in accordance with health & safety guidelines.
We will do our very best to protect your personal data. Transmission of information via the internet is not completely secure, we therefore cannot guarantee the security of your data transmitted to this website, therefore any transmission is at your own risk.
Once we have received your information, we will take all reasonable steps to keep your personal data secure and do our utmost to prevent unauthorised access to it. All information you provide to us is stored securely.
We do not hold any credit card details as all card payments completed through Paypal. You can view Paypal's privacy and data security policy here : We also take payments by online bank transfer throughNatwest we do not record any of your sensitive banking information. .
If at any point you suspect or become aware of a breach in security, or receive suspicious communications from someone claiming to be from us, please let us know immediately via [email protected]
To the best of our ability we will limit the amount of data that is stored on paper. Any paper documents that have information on that we need to keep (i.e. booking forms) will be converted to electronic format, and then the original paper document will be destroyed.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website.
Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
We gather information about your use of our website by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.